American Cruise Lines Better Business Bureau® Profile

Table Of Content

• Cancellation Protection Plan
• Guest Information
• Cruise Cancellation Protection Plan
• Our Destinations
• Let American Cruise Lines’ Travel Experts Plan Your Flights
• Customer Service Hours

The onboard entertainment, Christmas season activities, lecture presentations and food were all very good. Cruises sail in both directions, between Portland, Oregon, and Clarkston, Washington, with the National Parks & Legendary Rivers itinerary operating between Portland, Oregon, and Jackson Hole, Wyoming. On all our 50+ itineraries, we offer our guests an all-inclusive, value-added travel experience to the best destinations in Alaska, the Pacific Northwest, Mississippi River region, New England, and the Southeast. Begin planning your U.S. cruise adventure with American Cruise Lines today. From the coast of Maine, to the mighty Mississippi and Pacific Northwest, our Free Cruise Guide provides detailed information about all of our more than 50 U.S. itinerary options. Our mission is to share America’s story which guides our itineraries, fuels our sales growth, and challenges us to provide enriching experiences.

Cancellation Protection Plan

The below list details all available Signature Tours that may be added to enhance your client's cruise experience. Plan pricing is determined by the cruise fare, airfare and pre-cruise package options selected. Along with the most spacious staterooms in the industry, you will experience breathtaking views and unobstructed scenery on your private balcony. In New England, we recommend soaking up the fall foliage or summertime ocean views while enjoying your morning cup of coffee or evening cocktail. Spring is a pleasant season for walking tours and visiting attractions without getting overheated. Nature lovers will love viewing the wildflowers that burst to life across the region, ideal for exploring the area’s many gardens and national parks.

Guest Information

Our second shoreside facility and primary training center are located in the Greater Salt Lake City area. These locations are occupied by our Sales, Customer Service, and Training departments. American Cruise Lines is pleased to announce two more new small ships coming in 2025, American Patriot and American Pioneer. Each represents a different industry that American Cruise Lines is part of. More importantly, these set our company identity and have impacted our culture since our founding. As a matter of policy, BBB does not endorse any product, service or business.

Cruise Cancellation Protection Plan

We recently were aboard the American Eagle for the Historic South & Golden Isles Cruise for Christmas. One of the most appreciated features is cruising with such a small group of people. The excursions were enjoyable--the Lady Jane Shrimp boat was very entertaining and hands on. The kayakking adventure in the black waters was truly a fun adventure, looking for peace and quiet in the midst of a busy trip. ACL provided all the wine we were interested in drinking, and the meals were quite good.

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Details of these terms and conditions can be found at /terms or mailed to you upon request. Comfortable lounges and large observation decks provide the perfect setting for guests to relax and enjoy the company of fellow travelers. Our midship lounges offer the ideal place to read a book, play a card game, or work on a puzzle.

Fortuna to Run Unopposed in Fall Election as Parties Announce Slates - CT Examiner

Fortuna to Run Unopposed in Fall Election as Parties Announce Slates.

Posted: Thu, 29 Jul 2021 07:00:00 GMT [source]

Our Destinations

With the most awards and itinerary options, find your perfect cruise with the leader in USA river cruises. Persevere, respect one another, support your team, and follow the chain of command. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. If you add an additional guest, you will need to select a different stateroom.

Treat yourself to a breathtaking fall foliage cruise round-trip from New York City and experience the colorful and quaint Hudson River cruise. American Cruise Lines, leads the way with the newest fleet of small cruise ships, paddlewheelers, and modern riverboats in the country. The service, delicious food and well planned itineraries were all first class. The ship's management, staff and crew were there for anything I needed practically 24/7. This was my fourth cruise with ACL and I look forward to more in the future.

Whether musical or historical, there is something for everyone to enjoy on board. We build, flag, and crew our ships right here in the United States. Our pride in the All-American experience we provide is the backdrop and an ode to the historic destinations we visit, especially in New England, with places like Boston, New Bedford, Gloucester, and so many others. Since that time, American Cruise Lines has pioneered new routes, introduced new ship technology to the cruise industry, and grown into a U.S. leader in small ship cruising.

Each day is an opportunity to explore a new destination close to home. Our small ship design creates an intimate environment in which our guests are treated with the utmost care and attention. Our crewmembers take pride in knowing your name and understanding your preferences. The ADA authorizes the Justice Department to investigate complaints and undertake periodic reviews of compliance of covered entities, Avery said. In addition, the agreement requires American Cruise Lines to adopt ADA-compliant policies, procedures, and training; assign an ADA compliance officer; and establish an accessible website, according to Avery. Department of Justice that American Cruise Lines was not accessible to, or usable by, individuals with disabilities who use wheelchairs, Avery said.

Guilford, CT—April 22, 2024— American Cruise Lines celebrates the growth of U.S. River cruising with its biggest season on the Columbia and Snake Rivers. The Line also has 2 small ships on the West Coast in Puget Sound and Alaska. Today, American Cruise Lines operates 19 ships in 35 states, offering an unmatched breadth of ships and itinerary options. Our formula for success is unchanged through the decades with an unwavering passion to provide the finest cruise experience as we explore our country together.

The islands and harbors of New England and Maine are among the most desired summer vacation retreats. From the quaint island villages of Nantucket and Martha's Vineyard, to the rugged beauty of the Maine coast, we have created captivating small ship New England cruise itineraries for the most discerning traveler. Enjoy an authentic Maine lobster bake, indulge in the area's rich maritime history, or be led by our local expert guides to alluring destinations such as Newport's "Avenue of the Mansions," or the scenic mountain tops of Acadia National Park in Bar Harbor, Maine. New England's historic towns and rocky beaches are beautiful both in the summer and the fall.

If you need to change the number of guests please select a different Itinerary. Now that you have made your cruise selection, you can select your room location and number. If you proceed to the next step without making a selection, a room will be selected for you.

BBB Business Profiles generally cover a three-year reporting period. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I already told you I did NOT like the American Glory ship.Then your people changed our 2024 cruise from the Independenceto another CAT ship. Your Itinerary selection does not allow the guest count to be changed.

Guilford-Based American Cruise Lines Reaches ADA Settlement: Feds Guilford, CT Patch

Table Of Content

• Guest 1 (primary guest)
• Cruise Cancellation Protection Plan
• Our Destinations
• With 50+ itineraries, we cruise to the most amazing destinations across the United States
• Cookies on BBB.org

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Contact one of our dedicated Cruise Specialists for assistance with reservations, special offers, or any other questions. You have selected a room in a different category than initially selected. An account already exists with the email you entered.Please login to continue booking your cruise.

Guest 1 (primary guest)

Taste the best regional cuisine while listening to the area's finest entertainment. Feel the warm camaraderie of the crew and fellow guests as you relax in personalized comfort. Every itinerary is domestic, every crewmember is American, the company is 100% American-owned, and each ship is designed and built here in the U.S. Our team of Master Chefs take great pride in offering a customized American-inspired menu, featuring the finest cuisine with a delightful regional twist. Each menu offers something for everyone and changes to complement the season. Every port of call is in the U.S., every crewmember is American, and the story we tell along the way is about America.

Cruise Cancellation Protection Plan

Purchase round-trip air travel directly from American for the most convenient travel experience possible. The best strategy for packing for your New England cruise is layers, no matter what the season, so you can be prepared for a sudden change in weather. Be sure to bring layers that you can shed as the day warms up, perhaps a few light sweaters and a waterproof windbreaker for taking in the beautiful New England coastal views from the sun deck.

Our Destinations

An error occurred while retrieving the deckplan for the ship you have selected. Our Travel experts will contact you approximately 90 days before your cruise to reserve the best flight options to and from your cruise. For one flat rate your flights will be arranged professionally and conveniently. Our brand new overview video showcases all of the amazing destinations and experiences you'll discover with American Cruise Lines. View the beautiful landscapes and historic landmarks of America up-close.

Guilford-Based American Cruise Lines Reaches ADA Settlement: Feds

American Cruise Lines delivers culture, history, and enlightenment. As we travel to the most amazing destinations across the U.S., guests are treated to well-designed enrichment programs on board and ashore, as well as personalized exploration led by our engaging local guides. American Cruise Lines is pleased to announce that the company’s Mississippi River season opened yesterday, with the first guests of the season arriving in New Orleans. Our ships are a testament to premier nautical engineering, luxurious comfort, and river cruising convenience. American Cruise Lines boasts the most spacious staterooms in the industry featuring all the amenities of a modern hotel, including full-size bathrooms and private balconies. Learn about maritime history with stories and songs, view hand-drawn maps and illustrations that display the geology of the New England itineraries, understand coastal wildlife, or tap your toes to the piano and banjo.

With 50+ itineraries, we cruise to the most amazing destinations across the United States

Christmas dinner buffet was everything you could imagine and more. This was our second cruise with ACL, and we are signed up for two more this year. We enjoy seeing our own country, in a relaxed atmosphere, leaving all the stress of travel to ACL. We enjoy dressing for dinner each night, although this is a personal choice; many do not.

American’s Columbia and Snake Rivers cruises feature discovery and an array of experiences along well-curated 6 to 16-Day itineraries. Cruises highlight bucket-list adventures from guided tours through the country’s most beautiful national parks, to visits to Mt. St. Helens and Multnomah Falls, to Jet Boat rides and Flightseeing Adventures in Hells Canyon. Our philosophy is carrying out our Mission on the finest American ships sets our service standard and drives us to build innovative, new ships.

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"The U.S. Attorney’s Office is committed to safeguarding civil rights, including those protected by the Americans with Disabilities Act," Avery said in a news release. American Cruise Lines offers a variety of captivating cruise itineraries throughout the United States, including the Mississippi River region, Southeast, Northeast, Pacific Northwest, San Francisco, and Alaska. Join us as we travel through the beautiful scenic rivers of the U.S. they have shaped us as a nation and have seen the likes of George Washington, Sacagawea, and Mark Twain.

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Bridgeport shipyard could see 100 new jobs after deal with nationally renowned company Hornblower - CTPost

Bridgeport shipyard could see 100 new jobs after deal with nationally renowned company Hornblower.

Posted: Sun, 04 Apr 2021 07:00:00 GMT [source]

All ships are built in the USA, flagged in the USA, and crewed by Americans. At American Cruise Lines, we realize that our people are the key to our success. We are continually looking for passionate, hardworking people to be part of our team and will offer incentives and rewards for exceptional leadership and service. As the size of our fleet grows, so do the opportunities for advancement onboard and in the corporate office.

All tips and gratuities are included with your cruise reservation. American’s 2024 Columbia and Snake Rivers fleet includes 3 modern riverboats and 2 classic paddlewheels, exploring the region’s rich history, exceptional sites, and diverse cultural influences. American Song, American Harmony, and American West are already cruising, and riverboats, American Jazz and American Pride, begin cruising this week. The company’s spacious ships accommodate 100 to 180 guests in 100% outside accommodations and private balcony staterooms. As a small ship cruise line, we are able to offer guests a customized experience on each of our 37 plus itineraries which visit the most captivating destinations in the Pacific Northwest, Alaska, New England, the Southeast, and the Mississippi River region. Our mission is to share America’s story on the finest ships in America.

The best time of year to cruise to New England depends on whether you prefer warmer weather or more colorful landscapes. Perhaps one of the most popular times for cruising New England is in September and October, when the fiery hues of fall foliage are in full display. With all cruise seasons, choose clothing with a simple color scheme that can be mixed and matched to create multiple outfits. Also important are comfortable walking shoes and binoculars for enjoying all that nature has to offer. For cruises between late June and early September, temperatures are generally in the 70s and 80s, varying slightly depending on where you are along the coast. In the summer, you can pack lighter clothing but don’t forget at least one pair of long pants and a jacket or sweater to be prepared for cooler weather.

Even our small ship strategy is set by our belief that small ships are the best venue to share America’s story. According to the company's website, American Cruise Lines offers cruises on the Mississippi River, in New England, Southeast U.S., Puget Sound, Alaska, Columbia and Snake Rivers, and in national parks. By booking a cruise with American Cruise Lines, Inc., you agree to the “Terms & Conditions of Passage” which outlines our guests’ rights and obligations relating to all cruises.

Every employee contributes to our overarching goal of providing our guests with the best possible cruise experience aboard the newest fleet in the United States. Our strategy is to hire ambitious, talented people and provide them with the training and support needed to be successful. At American Cruise Lines, we not only recognize and reward our outstanding employees, we celebrate them.

To help you reach your short and long-term career goals, we offer professional development, training, and mentoring. In addition to the Complimentary Featured Tours and Excursions offered on every cruise, we also offer a number of Signature Tours for an additional cost. These Signature Tours are limited in availability and must be reserved in advance.

American Cruise Lines has always taken pride in building new ships and operating the world’s most modern fleet of small cruise ships and riverboats. Our well-appointed ships remain small by design and are a testament to both premier nautical engineering and luxurious comfort. Whether it’s witnessing the wildlife and magnificent views of Alaska or experiencing the rich history and culture of the Mississippi River, as a member of our crew, everyday will offer you a new opportunity. Under federal law, private entities that own or operate places of "public accommodation," including cruise ships, are prohibited from discriminating on the basis of disability. With our Air Travel Service, American Cruise Lines can make your next cruise even easier.